Patient Service Representative – Columbia, MO

GENERAL OVERVIEW

Responsible for greeting patients, checking patients in and out, and scheduling appointments.

JOB DUTIES AND RESPONSIBILITIES

1. Greets customers in a polite, prompt, and helpful manner. Provides any necessary instructions/directions. Informs appropriate department/person of patients’ arrival.
2. Completes necessary paperwork such as encounter forms. Uses computer system to generate information necessary for billing.
3. Updates patient information, collects copays, provides any necessary forms needing completion, and obtains signatures as necessary.
4. Maintains and updates current information on physicians’ schedules, ensuring that patients are scheduled properly and appointments are confirmed.
5. Maintains patient confidentiality.
6. Provides excellent customer service to all patients and maintains a good working relationship with coworkers.
7. Performs other duties as assigned.

EDUCATION/EXPERIENCE: High school diploma or GED. Minimum of one year of experience in a customer service setting, preferably in healthcare setting, and experience with office equipment.

PHYSICAL/MENTAL DEMANDS: Sitting for 7-8 hours/day. Requires eye-hand coordination, finger dexterity. Vision must be corrected to 20/20 and hearing must be in normal range. Must be able to view computer screens for long periods.

RN- Cardiology Device Technician – Columbia, MO

GENERAL OVERVIEW

The Cardiology Device Registered Nurse (RN) is a specialized registered nurse within the Electrophysiology (EP) device program who provides care to patients with implantable cardiac devices, such as pacemakers, implantable cardioverter-defibrillators (ICDs), and loop recorders. This role requires in-depth knowledge of cardiac devices, their function, and potential complications. The RN works closely with electrophysiologists, cardiologists, device technicians, and other healthcare team members to ensure optimal device function, patient safety, and positive patient outcomes. Perform statistical, clerical and quality assurance duties.

RESPONSIBILITIES

• Patient Assessment and Management:
  • Obtain and review patient history, including medical conditions, medications, and device information.
  • Assess patients for device-related complications, such as infection, lead dislodgement, or device malfunction.
  • Evaluate device function through interrogation and analysis of device data.
  • Educate patients and families about their cardiac device, including its function, potential complications, battery longevity, and lifestyle modifications. Emphasize the importance of follow-up appointments.
  • Provide post-procedure care for patients undergoing device implantations or replacements.
  • Manage patients experiencing device-related issues, such as inappropriate shocks or syncope, according to established protocols and in consultation with the physician/provider.
  • Document all patient interactions, assessments, interventions, and device data accurately and thoroughly in the electronic medical record (EMR).
• Device Management:
  • Perform device interrogations using specialized equipment and software.
  • Analyze device data and identify any abnormalities or trends.
  • Program device parameters as directed by the physician.
  • Collaborate with device representatives to optimize device settings and troubleshoot device issues.
  • Maintain accurate records of device information, including implant dates, model numbers, lead types, and programming parameters.
• Collaboration and Communication
  • Collaborate with cardiologists and other healthcare team members to develop and implement individualized patient care plans.
  • Communicate effectively with patients, families, and other healthcare professionals regarding device management and patient care.
• Clinical Knowledge and Skills
  • Maintain current knowledge of cardiac devices, including different types, functions, and programming capabilities.
  • Demonstrate proficiency in performing device interrogations and analyzing device data.

QUALIFICATIONS

• Missouri Registered Nurse license, and current CPR and ACLS (Advanced Cardiac Life Support) certifications required.
• Minimum of one-year professional nursing experience; clinic or ICU experience preferred.
• Previous experience in cardiac device management or a related field (e.g., cardiology, electrophysiology) preferred.
• Strong clinical skills and knowledge of cardiac physiology and arrhythmias.
• Excellent communication, interpersonal, and patient education skills.
• Ability to work independently and effectively in a fast-paced environment.
• Proficient in using electronic medical records (EMR) systems.

PHYSICAL/MENTAL DEMANDS

Requires full range of body motion including standing, walking, handling and lifting patients, manual and finger dexterity and eye-hand coordination. Requires corrected vision and hearing to normal range. Ability to communicate effectively, both verbally and in writing. Occasionally lifts up to 25 pounds, rarely assists with patient positioning. Varied activities including standing, walking, reaching, bending, and lifting.

ENVIRONMENTAL/WORKING CONDITIONS: Fast-paced outpatient clinic environment. Frequent exposure to communicable diseases, toxic substances, medicinal preparations and other conditions common to a clinic environment.

WORK SCHEDULE

This is a full-time position and will work days, Monday through Friday, no weekends, no holidays. There is an option to rotate from working 5 days a week to four 10-hour days approximately once a month.