Patient Rights & Responsibilities

Your Rights as a Patient

  • You have the right to be treated with respect and dignity.
  • You have the right to receive care without regard to race, color, creed, age, sex, national origin or disability.
  • You have a right to confidentiality of all records and communications regarding your medical history and health care to the extent provided by law.
  • You have the right to request and receive information about your diagnosis and treatment from your health care provider.
  • You have the right to choose an Advance Directive to designate the kind of care you wish to receive should you be unable to express your wishes. Your right to make decisions about health care does not mean that you can demand treatment and services that are medically inappropriate or unnecessary.
  • You may refuse treatment to the extent permitted by law. It is our responsibility to discuss with you the possible results of your refusal.
  • You have the right to proper assessment and management of pain.
  • You have the right to receive information necessary to give Informed Consent prior to the beginning of any procedure and/or treatment, except for emergency situations.
  • You have the right to effective communication within the health care facility.
  • You have the right to be informed of, and refuse to participate in, any experimental or research treatment.
  • You have a right to receive an itemized statement and detailed explanation of your bill.
  • You have the right to change primary care physicians or specialists if other qualified physicians are available.
  • You have the right to voice concerns about the service and care you receive and register complaints. This includes complaints about waiting times and the conduct of health care personnel.

Your Responsibilities as a Patient

  • You are responsible for presenting a current insurance identification card prior to receiving health care services. Failure to provide proof of insurance may result with you being financially responsible for all the services provided.
  • You are responsible for verifying that the physician/healthcare facility is an in-network provider.
  • You are responsible for knowing and understanding your benefit plan.
  • You are responsible for paying any necessary co-payment, deductible, co-insurance and/or fees in full at the time you receive treatment.